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Category: Methods
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Methods
Click to Dial
Populate the dialler input when a user clicks an enabled phone number..
Methods
Get Agent Campaigns
Returns the agent's currently assigned campaigns.
Methods
Get Agent Details
Returns the agent's information.
Methods
Get Agent Presence
Returns both the description of the current agent state along with a timestamp showing the commencement, and the
Methods
Get Current Interaction
Returns the interaction data for the current active interaction.
Methods
Get Integration Settings
Returns the CTI integration definition settings. These are created in the IpSCAPE Workspace.
Methods
Get Interaction By Id
Retrieve the interaction details for any open interaction.
Methods
Get Pause Reasons
Returns the agent’s assigned Pause Reasons which are the choices available to the agent when selecting a
Methods
Is Authorised
Query the agents authorisation status.