• Home
  • Knowledge Hub
  • API Docs
Powered by

# Category: Methods

See all categories.

Methods
Click to Dial

Populate the dialler input when a user clicks an enabled phone number..

Methods
Get Agent Campaigns

Returns the agent's currently assigned campaigns.

Methods
Get Agent Details

Returns the agent's information.

Methods
Get Agent Presence

Returns both the description of the current agent state along with a timestamp showing the commencement, and the

Methods
Get Current Interaction

Returns the interaction data for the current active interaction.

Methods
Get Integration Settings

Returns the CTI integration definition settings. These are created in the IpSCAPE Workspace.

Methods
Get Interaction By Id

Retrieve the interaction details for any open interaction.

Methods
Get Pause Reasons

Returns the agent’s assigned Pause Reasons which are the choices available to the agent when selecting a

Methods
Is Authorised

Query the agents authorisation status.

  • License

© Copyright 2024 IpSCAPE Pty Limited. All rights reserved.