# Category: Events

Fired after a successful agent login.

Fired when the agent logs out of the CTI Adaptor.

The agent has selected a pause or available state from the drop-down selector in the masthead.

A call has failed to connect.

A call has been hung up or disconnected.

A call has commenced in the CTI Adaptor. Either the call has been allocated to the agent (inbound call, transfer, predictive outbound, agent call) or...

A call interaction is wrapped (completed) by either the agent or the autowrap feature.

A component has changed.

The interaction has lost focus.

Agent has given the interaction focus by opening it in the UI.

Fired when a preview lead has been presented to the agent (note: no call has been made at this point in the interaction).